What's Happening

The PNM Good Neighbor Fund: Helping Low Income Customers

The PNM Good Neighbor Fund, started in 1989 and funded by PNM customers, employees and shareholders, provides financial assistance to customers who are experiencing financial challenges who meet certain income and account requirements. Qualified customers may receive payment towards a past due PNM electric bill. The Good Neighbor Fund reaches deeper into the communities we serve[…]
Read more »

Why our rate case proposes a change in rate design?

While electricity rate design is exceptionally complex, the short answer is that the way you use electricity is very different than the way you are charged. PNM is proposing a 4-year pilot program that will better align the electricity charges with use through a “revenue balancing account.” This pilot program will measure the difference between PNM’s costs and[…]
Read more »

Why we removed the fee for customer-owned solar?

PNM believes the rate structure for customer-owned solar and wind generation needs to change to better reflect both the benefits and the actual costs of solar and wind systems. The company understands that not everyone agrees and this will be a vigorous debate. We will continue to engage all stakeholders in this important discussion and will likely raise[…]
Read more »

Our radio messages to customers

Later this week, PNM will re-file a rate case. We’ll explain how this will increase customer bills at that time. Meanwhile, we wanted to let customers know why it’s needed. Listen to our radio messages: English: Spanish:

What’s the good news about electric rates?

Later this week, PNM will re-file a rate case. We’ll explain how this will increase your bill at that time. Here’s some good news though. Beginning January 2016, before our proposed rate change takes effect, reductions in fuel costs could help lower the average residential bill by as much as 7 percent, offsetting the increase.